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Delivery Policy for Carmi M Camilla

Welcome to Carmi M Camilla Store, We are committed to delivering your purchases in a timely and efficient manner. Please review our delivery policy below to understand how we handle your orders.

1. Delivery Areas

• We deliver within Zambia, including all provinces: Lusaka, Copperbelt, Eastern, Southern, Muchinga, Northern, Northwestern, Central, and Western provinces.
• For customers outside Zambia, delivery arrangements must be made within Zambia. Please contact our Customer Service for assistance.

2. Delivery Partners

• Deliveries are fulfilled by Platinum Couriers or local bus services.
• Delivery timelines are typically 3–5 business days from the date of order confirmation.

3. Delivery Charges

• Delivery fees are calculated based on the delivery location and the weight/size of the package.
• The exact delivery cost will be communicated to you via email or phone after placing your order.

4. Delivery Schedule

• Deliveries are available Monday to Saturday.
• Deliveries within Lusaka are typically completed within 1–3 business days after payment confirmation.
• Delivery timelines may vary due to unforeseen circumstances such as weather, public holidays, or other external factors.

5. Pick-Up Option

• Customers may choose to collect their orders directly from our store at: Address: RIST 265 Opposite Kamwala -Intercity flyover bridge, Off Independence Avenue Road Lusaka, Zambia.
• Contact: +260 0978280065 & +260974821477
• Please bring a valid ID and your order confirmation for verification.

6. Order Confirmation

• Once your order is placed and payment is confirmed, you will receive a reference number and a confirmation via email or phone.
• The confirmation will include delivery or pick-up details.

7. Unsuccessful Deliveries

• If delivery attempts fail due to an incorrect address or unavailability, customers will need to:
  • Arrange for a new delivery at an additional cost, or
  • Pick up the order from our store.

8. Payment Requirements

• All orders must be fully paid before delivery or pick-up.
• We do not accept cash on delivery.

9. Customer Responsibility

• Customers are required to inspect their items upon delivery or pick-up.
• Any issues (e.g., damaged or faulty products) must be reported immediately to our Customer Service team.

10. Contact Information

For any delivery-related inquiries, please contact us:

• Address: RIST 265 Opposite Kamwala -Intercity flyover bridge, Off Independence Avenue Road Lusaka, Zambia.
• Phone: +260 0978280065 & +260974821477
• Email: carmimcamilla@gmail.com

Thank you for choosing Carmi M Camilla! We strive to provide you with the best shopping experience and ensure your orders reach you safely and on time.

Shipping Policy for International Orders from CARMI M CAMILLA STORE

At CARMI M CAMILLA store, we primarily focus on delivering within Zambia. However, we understand that some customers outside Zambia may wish to purchase our products. International shipping is not automatically available unless special arrangements are made by the customer. Below are the terms and conditions for international orders:

1. International Shipping Arrangements

·        CARMI M CAMILLA store does not provide standard international shipping options.

·        If you are located outside Zambia and wish to place an order, you must make your own delivery arrangements within Zambia.

·        Please contact our Customer Service team for assistance with international shipping arrangements.

2. Shipping Charges

·        If international shipping is arranged, all orders are subject to shipping fees based on the destination, package weight, and dimensions.

·        Exact shipping costs will be calculated and communicated to you during the arrangement process.

3. Shipping Locations

·        We do not ship directly to international locations unless special arrangements are made.

·        If you need assistance with shipping to your country, please contact us for further details.

4. Shipping Timelines

·        Shipping timelines for international orders vary depending on the destination and the shipping method arranged by the customer.

·        Typical delivery times range between 5–15 business days, but delays may occur due to customs clearance, holidays, or other unforeseen circumstances.

5. Customs and Import Duties

·        Customers are responsible for any customs duties, taxes, or additional fees imposed by their country’s customs regulations.

·        These charges are not included in any shipping fees and must be paid by the customer.

6. Order Confirmation and Tracking

·        Once your order is confirmed and shipped, you will receive a tracking number via email or text message.

·        Use the tracking information to monitor the status of your shipment.

7. Payment Requirements

·        All international orders must be fully paid, including shipping fees, before dispatch.

·        We do not offer cash on delivery for international shipments.

8. Address Accuracy

·        Customers must provide a complete and accurate shipping address to avoid delays or missed deliveries.

·        CARMI M CAMILLA store is not responsible for shipments lost due to incorrect or incomplete addresses.

9. Shipping Partners

·        If international shipping is arranged, we will collaborate with reliable courier services to ensure safe and timely delivery.

·        The choice of courier depends on the destination and service availability.

10. Returns and Exchanges

·        Due to the nature of international shipping, returns and exchanges are only accepted under specific conditions.

·        Customers are responsible for return shipping costs unless the return is due to an error on our part.

11. Customer Support

For any inquiries or concerns about international orders, please contact us at:

ü  Address: RIST 265 Opposite Kamwala -Intercity flyover bridge, Off Independence Avenue Road Lusaka, Zambia.

ü  Phone: +260 0978280065 & +260974821477

ü  Email: carmimcamilla@gmail.com

Thank you for choosing CARMI M CAMILLA STORE! While we do not offer standard international shipping, we are happy to assist you with special arrangements to ensure you can enjoy our products no matter where you are.