We accept payments via credit/debit cards (Visa) and mobile money (Airtel Money, Zamtel Money, and MTN Mobile Money). Payments are processed securely through Lenco, a financial entity authorized by the Bank of Zambia.

Yes, your personal information is secure. We use Secure Electronic Transactions (SET) protocols, including 3D Secure, to ensure all transactions are safe and protected.

We currently deliver within Zambia only, including all provinces: Lusaka, Copperbelt, Eastern, Southern, Muchinga, Northern, Northwestern, Central, and Western provinces. For customers outside Zambia, orders can only be placed if delivery arrangements are made within Zambia. Please contact Customer Service for assistance.

Yes, you can cancel your order within 3 days (outside Lusaka) or 24 hours (within Lusaka). Refunds for canceled orders exclude delivery fees unless the fault lies with Carmi M Camilla. To modify your order, please contact Customer Service as soon as possible.

We strive to display product colors as accurately as possible. However, slight variations may occur due to differences in monitor settings.

Shipping typically takes 3–5 business days within Zambia. Deliveries are fulfilled by Platinum Couriers or local bus services.

If your package is lost or stolen, please contact Customer Service immediately. We will assist you in resolving the issue.

You can return products within 3 days (outside Lusaka) or 24 hours (within Lusaka). Products must be returned in their original condition, unused, and with all tags intact. Certain items, such as lingerie, swimwear, or personalized products, cannot be returned for hygiene or customization reasons.

Refunds are processed within 20–30 business days after the returned items are inspected. Refunds are issued using the original payment method unless otherwise agreed.

Yes, exchanges are possible for eligible items. Products must be returned in their original condition, unused, and with all tags intact. Contact Customer Service for assistance with exchanges.

Return shipping costs depend on the reason for the return. If the return is due to a fault with Carmi M Camilla, we will cover the cost. Otherwise, the customer is responsible for return shipping fees.

If you didn’t receive a confirmation email, first check your spam/junk folder. If you still don’t see it, contact Customer Service to confirm your order.

Yes, our website is optimized for use on computers, tablets, and mobile devices, providing a seamless shopping experience across all platforms.

You can contact Customer Service via:

• Phone: +260 0978280065 & +260974821477
• Email:  carmimcamilla@gmail.com
• Address: RIST 265 Opposite Kamwala -Intercity flyover bridge, Off Independence Avenue Road Lusaka, Zambia.

If the website isn’t loading properly, try the following steps:

1. Clear your browser cache.
2. Try using a different browser.
3. Check your internet connection.
   If the issue persists, contact Customer Service for further assistance.